Customer care
Shipping, natural variation and returns.
Stellalith offers worldwide free shipping for destinations accepted at checkout. Each crystal grid is made to order from naturally unique materials, so the finished piece will vary from representative photographs.
Review the product page, checkout and this policy together before payment.
Worldwide free shipping
The shipping charge is included for accepted destinations.
Stellalith provides free shipping worldwide when checkout accepts the destination. No separate shipping charge is added to the accepted order.
Orders shipped to the United States use DDP. Expected import duties and related charges are included in the finished price, and the buyer will not be asked to pay an import charge on arrival.
For destinations outside the United States, worldwide free shipping does not by itself represent a promise that local import duties, taxes, brokerage or handling charges are included. Those rules depend on the destination, and Stellalith does not publish one universal tax or duty treatment for them.
Made to order
Natural uniqueness is not a return reason.
Natural crystals vary in color, inclusions, clarity, shape, texture, tone, dimensions and component count. A finished grid follows the described composition, role, overall scale and color direction as closely as natural supply allows, but it cannot be an exact replica of a photograph.
Because each grid is made to order and naturally unique, Stellalith does not accept a return or refund for change of mind or for those expected natural differences.
Damage or incorrect item
Report a fulfillment issue within 7 days after delivery.
If the item arrives damaged or Stellalith sends an incorrect item, contact us within 7 days after delivery through the official transaction-support path available in the order or payment record. Keep the item and all original packaging, and provide clear photographs of the item, packaging and shipping label so the issue can be reviewed.
For a PayPal-paid order, the PayPal transaction record or Resolution Center can be used for a transaction issue. That route is not general pre-sales support. A dedicated Stellalith customer-care email has not yet been published.
Nothing in this policy limits a remedy or consumer right that applicable law does not allow Stellalith to exclude.